Payments & Returns

PAYMENTS

What payment methods do you accept?

We accept payment methods including Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and Shop Pay.

ORDERS

How can I track my order?

Once your order has been dispatched, you will receive an automated shipping email containing your tracking link.

Can I change or cancel my order?

Orders are processed quickly. If you need to modify or cancel your order, email contact@ommage.com as soon as possible. While we cannot guarantee changes once an order enters fulfillment, we will do our best.

Please verify your delivery address before completing checkout; OMMAGE cannot be held responsible for transit delays or misdeliveries caused by incomplete details.

Where can I purchase OMMAGE?

OMMAGE is available online exclusively at ommage.com, alongside select retail partners.

 

RETURNS

What is the returns policy?

Eligible domestic orders placed on ommage.com may be returned within 30 days of purchase. To qualify for a refund, objects must be unopened, unused, and in their original packaging.

Please note the following terms:

  • A 8% processing fee is deducted from all approved return refunds.

  • Original shipping fees are non-refundable.

  • Customers cover the cost of return postage unless the item arrives damaged, defective, or incorrect.

  • International orders are final sale and non-refundable, unless required by local consumer law.

  • We reserve the right to limit or decline returns in cases of policy abuse.

What if my item arrives damaged or incorrect?

If your package arrives compromised or you receive the wrong object, email contact@ommage.com within 7 days of delivery. Please include your order number and photographs of the product and outer packaging. We will arrange a replacement or full refund at no additional cost.

How do I start a return?

Email contact@ommage.com with your order number and reason for return. Once approved, our team will provide instructions and a return address. We recommend using a tracked carrier service, as OMMAGE is not liable for return shipments lost in transit.

How long does it take to receive my refund?

Once your return is received and inspected at our studio, approved refunds are issued to your original payment method within 10 business days. Processing times may vary depending on your financial institution.

What items are non-returnable?
We cannot accept returns on:

  • Opened, tested, or used formulas and tools

  • International orders, unless mandated by local regulations

  • Gift cards

  • Items marked as Final Sale

  • OMMAGE products purchased through third-party retail partners—please contact the retailer directly

Need assistance?

Reach out to our Customer Service team with further questions at contact@ommage.com.